4.1 Once you have booked and paid for a tuition slot, we will facilitate your session on Zoom / Google Meet / Skype Video or any other video conferencing applications. You will be provided with a user id and password to login to the application and attend tuition session at your booked time slot.

4.2 The sessions between users and tutors are recorded and kept in our database up to 3 months of using the service. The recorded session and the invoice given by us will stand as the final proof of delivery of our services. We are not liable to process or entertain any refund request if you have completed the tuition session. All chargeback requests after the tutor session has been completed will be considered as malafide requests and will NOT be entertained for Refund or Reschedule requests.

4.3 On completion of your session, we send users a feedback form to which they are mandated to fill and submit. Our service delivery agreement is restricted to our tutors diligently providing the academic sessions during your booked slot with an additional doubt clearance session of only 15 minutes for every hour of online tuition session booked by a user. We are fully committed to provide our users with the best education services. In case of any concerns regarding the quality of the mentoring received by you, kindly email your concerns in detail at help@tutoropedia.com or through the feedback form sent on your registered email id.

Important Note:

Users can reschedule their online tuition session by informing us at least 24 hours prior to their booked time slot. The request to reschedule your session must be sent on help@tutoropedia.com from your registered email id. In case, due to any unforeseen circumstances you are unable to attend your class and not able to inform us, we will promptly reschedule the same as per the next convenient availability of your chosen tutor. However, such requests will NOT be entertained as refund requests.

F.A.Qs View All

To avail online tuition services, please register and submit your details at www.tutoropedia.com. Once you have chosen your study level, subject, tutor, and booked a time slot, when you want to attend the learning session, you will be asked to review your order and make payments. Thereafter, we will send you a video link prior to your chosen time slot, where you can experience superlative online learning sessions with your chosen mentors.
Yes, you can attend the online learning sessions via ZOOM, SKYPE Video and Google Meet applications.
You can contact 24x7 Live Student Support Teams through multiple mediums as listed below:
Yes, you can reschedule your class by informing us at least 24 hours prior to your booked time slot. Please mail your reschedule requests at contact@tutoropedia.com
In case you were not able to attend your class at the booked time slot; don’t worry. Mail us your concern at contact@tutoropedia.com and our customer support team will promptly resolve the issue by rescheduling the class. However, the class will be rescheduled at the next convenient and available time of the tutor.
The refund and cancellation policy of Tuturopedia is in compliant with the best industry standards and curated to enable a brilliant user experience. Kindly visit below links to know more: Refund and Cancellation Policy
You will need a laptop/desktop and an internet connection. The classes are conducted via video conferencing applications such as Zoom, Skype Video and Google Meet. Please make sure that the microphone of your system is working. Web Cam is recommended for interactive sessions but not essential.
No. Currently, we offer online learning sessions only for university students (Graduate, Post Graduate and PhD level courses).