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Your contact and course details are 100% secure and confidential with us. We use your information only to enhance your user experience and to send you education-related information only.
When you create a user account and/or profile, TutorOpedia collects useful information such as your username, password, name, email address, contact number, and geographic related details. You may also be required to provide similar details when you wish to enquire about our services or your order.
All the user information is kept private and confidential within the digital premise of the company. We use it only for a variety of business purposes which help us analyse and improve the services to our legitimate interests. This includes but is not limited to:
All Cancellation requests will be processed and resolved by us as per the below-given terms and conditions:
(2.1) All users/customers can raise your cancellation request to a maximum of 24 hours after placing your order. Beyond which no cancellation request will be entertained. Kindly note to send us your cancellation requests at email@example.com from your registered email id.
(2.2) In case your booked time slot is within 72 hours of placing your order, such orders are classified as urgent sessions and we don’t entertain cancellation requests for the same. The tutors are immediately assigned and paid upfront for such orders. However, you can contact customer support to reschedule your online class.
(2.4) If you raise your cancellation request after 180 minutes (3hours) and up to a maximum of 24 hours of placing your order, we will process the cancellation request with a deduction of 15% of your order value. The due deductions are levied against the operational costs and expert fees.
(2.5) No Cancellation requests will be entertained once 24 hours have passed after placing the order.
We will promptly resolve all refund requests as per the given terms and conditions
In case you have paid more than once for a same order, we request you to send us the transaction details of both pay outs at firstname.lastname@example.org. Our customer support team will evaluate the case and if duplicate payment has been received by us, we will refund the same within 2-3 business days of the refund approval.
A scenario such as this is highly unlikely. Even if such a case occurs where the expert is not available to help you at your booked time slot, you will have the option to reschedule your class or request for a full refund of the amount paid by you. Kindly note that once your refund request is approved, it may take 3-4 business days to process the transfer.
Online Tutoring is a subjective service and our experts try to help you with the best of their knowledge, efforts and references so you can effectively comprehend the learning outcomes of your study material. However, to achieve good grades your diligence is the most important factor.
In case you are not satisfied with the service/guidance provided by the tutor, please mail us your concerns in detail at email@example.com. Such cases, where the services/online class / session has been completed will not be entertained for refunds or cancellations. The Customer Service team may reject your request or resolve it with an additional session; if your concerns are found to be genuine but in any case the management decision will be final in such case scenarios.
Online Tutoring and Academic Research Assistance is a subjective service and our experts try to help you with the best of their knowledge, efforts and references, so you can effectively comprehend the learning outcomes of your study material. However, to achieve good grades your diligence is the most important factor.
4.1 Once you have booked and paid for a tuition slot, we will facilitate your session on Zoom / Google Meet / Skype Video or any other video conferencing applications. You will be provided with a user id and password to login to the application and attend tuition session at your booked time slot.
4.2 The sessions between users and tutors are recorded and kept in our database up to 3 months of using the service. The recorded session and the invoice given by us will stand as the final proof of delivery of our services. We are not liable to process or entertain any refund request if you have completed the tuition session. All chargeback requests after the tutor session has been completed will be considered as malafide requests and will NOT be entertained for Refund or Reschedule requests.
4.3 On completion of your session, we send users a feedback form to which they are mandated to fill and submit. Our service delivery agreement is restricted to our tutors diligently providing the academic sessions during your booked slot with an additional doubt clearance session of only 15 minutes for every hour of online tuition session booked by a user. We are fully committed to provide our users with the best education services. In case of any concerns regarding the quality of the mentoring received by you, kindly email your concerns in detail at firstname.lastname@example.org or through the feedback form sent on your registered email id.
Users can reschedule their online tuition session by informing us at least 24 hours prior to their booked time slot. The request to reschedule your session must be sent on email@example.com from your registered email id. In case, due to any unforeseen circumstances you are unable to attend your class and not able to inform us, we will promptly reschedule the same as per the next convenient availability of your chosen tutor. However, such requests will NOT be entertained as refund requests.
It is our moral imperative to facilitate learning through ethical means and we have zero tolerance to misuse of our material.
We believe that learning should not feel burdensome rather interactive and interesting! With this as our core mission, we endeavour to help students in their academic pursuits. Our tutors perform painstaking research to put together well-informed resources that students can use for reference. Having said that, we do not encourage shortcuts!
In fact, through our online academic mentoring and course materials, we prompt students to adopt a conscientious and critical approach towards learning. We strongly denounce the use of our material to compile duplicate, copy-pasted and paraphrased submissions. Our objective is to help students attain a clearer understanding of complex subjects. We expect students to arrive at their unique conjectures after an intent study of our material. By no means do we support the students presenting our work as their own.
We aim to foster a curious learning temperament with our compelling and thought-provoking study material.
Our subject matter experts roll out verifiable empirical data from books, gazettes, academic discourse forums, institutional reports, and other high-brow sources.
We make a diligent effort to collate original, descriptive and informative resources for students. We expect students and individuals who use our portal to follow the same ethical code of conduct.
We are committed to our mission of helping students learn and master complex doctrines by simplifying the research process. We are also equally committed to protecting our work from misrepresentation and duplication.
We follow a high moral code of integrity and expect our users to act with the same propriety. We shall take appropriate action against anyone who is found to be indulging in plagiarism, copyright infringement or unauthorized reproduction of our study material. TutorOpedia does not support or tolerate the use of its material in producing duplicate facsimiles such as:
We believe in the sanctity of education and stand resolutely against any kind of academic wrongdoings. Any violation of our Academic Code of honour shall be met with stringent action. We also clearly enunciate that all our academic work is strictly meant for drawing inference and attaining greater conceptual clarity. We act firmly with penal action against any person found to be misusing our copyrighted work.
We shall not stand for any kind of contravention or infringement to our code of ethics. As an organization, we follow the highest ethical standards. Any transgression from our code of honour shall be dealt with severity. Our researchers put together thoroughly scrutinized resources to provide valuable academic assistance to students. We intend to help them excel at university education without having to pay for expensive tutoring.
trongly believing in our values of equity and trust, we supply high-quality educational solutions to students to make learning easier and expedient. We trust them to use our resources ethically and in compliance with our Academic policies. The students are also responsible for complying with the code of ethics prescribed by their institutions.
Through our educational resources, we reiterate our firm stand against academic misconduct. All ideas presented in our study materials are the original work of our writers. We have the requisite copyrights for their work. As and when the work of other authors is presented in our study material, we provide the due accreditation with proper citations and annotations. We acknowledge and accept the ethical responsibility to maintain honesty and transparency while referring to the work of other authors.
As a corroboration of our commitment to quality, we provide turn it in reports to students along with our study resources. We have zero-tolerance to plagiarism and all our writers are expected to follow high standards of creative integrity. We are in keeping with the universally accepted standards of text-matching and proofreading to detect plagiarism, copyright infringement and misrepresentation of facts.
For any further queries in this regard, please feel free to connect with us at firstname.lastname@example.org