It is our moral imperative to facilitate learning through ethical means and we have zero tolerance to misuse of our material.

Payment Currency

(1.1) All amount, cost of the services and value-added services mentioned on the website (tutorOpedia.com) are in Australian Dollars.

(1.2) The currency derivative on TutorOpedia.com is Australian Dollar.

(1.3) We accept payments in all major sovereign currencies; USD, AUD, Canadian Dollar (CAD), Pound Sterling (GBP), Euro (EU), UAE Dirham, Singapore Dollar, Indian Rupees (INR) and Malaysian Ringgit. In case you would like to avail our services by paying in currencies other than the ones mentioned here; you are welcome to do so.

(1.4) The exchange value of your chosen currency vis-à-vis the Australian Dollar will be calculated as per the prevalent exchange rate as validated by our payment gateway providers and other bona fide Monetary Regulation Bodies such as VISA, Master Card, Amex etc. The rate/amount after calculating the exchange rate displayed in your shopping cart/checkout page/invoice will be final in such cases.

Service Tax

(1.5) All amounts and cost of our various services displayed on the website are NOT inclusive of applicable taxes. Additional Service Tax of Eighteen Per cent (18%) will be charged on all transactions as per the Government Mandate. The charged tax will duly reflect on your invoice.

Payment Methods

(1.6) For the ease of our users, we use multiple payment gateways and online payment facilitators. You are free to use any of the payment options displayed on the website. To make payments by alternate means other than displayed on our website; such as Online Wallets, Peer to Peer payments, please contact our customer support through any available channel or email us at help@tutoropedia.com

Partial Payments

(1.7) We don’t accept partial payments. However, you may book a slot/expert paying your invoice partially but our service commitment will be fulfilled only after we have received the full invoiced amount.

Duplicate Payment

(1.8) In case you have paid more than once for your order, kindly mail us the receipt of both transactions at help@tutoropedia.com, we will confirm the same at our end and will refund the extra amount paid by you within 3-4 business days of approving your refund request.

Payment Failure

(1.9) In an event where you are not able to make your online payments on our website, we request you to share the screenshot of the error received by you at help@tutoropedia.com. We will assess the issue and will try to immediately resolve the same to the best of our capabilities. We do not guarantee to resolve such issues as the causes for this could be multiple and beyond our control such as slow internet speed at your end, an outage at Bank Gateways, Credit Card related issues etc.

Payment Help Desk

(1.10) For any dispute or if a resolution is required regarding your online payments, please mail us your queries at help@tutoropedia.com, you can also raise your payment related queries through your student portal login.

F.A.Qs View All

To avail online tuition services, please register and submit your details at www.tutoropedia.com. Once you have chosen your study level, subject, tutor, and booked a time slot, when you want to attend the learning session, you will be asked to review your order and make payments. Thereafter, we will send you a video link prior to your chosen time slot, where you can experience superlative online learning sessions with your chosen mentors.
Yes, you can attend the online learning sessions via ZOOM, SKYPE Video and Google Meet applications.
You can contact 24x7 Live Student Support Teams through multiple mediums as listed below:
Yes, you can reschedule your class by informing us at least 24 hours prior to your booked time slot. Please mail your reschedule requests at contact@tutoropedia.com
In case you were not able to attend your class at the booked time slot; don’t worry. Mail us your concern at contact@tutoropedia.com and our customer support team will promptly resolve the issue by rescheduling the class. However, the class will be rescheduled at the next convenient and available time of the tutor.
The refund and cancellation policy of Tuturopedia is in compliant with the best industry standards and curated to enable a brilliant user experience. Kindly visit below links to know more: Refund and Cancellation Policy
You will need a laptop/desktop and an internet connection. The classes are conducted via video conferencing applications such as Zoom, Skype Video and Google Meet. Please make sure that the microphone of your system is working. Web Cam is recommended for interactive sessions but not essential.
No. Currently, we offer online learning sessions only for university students (Graduate, Post Graduate and PhD level courses).