Online Tutoring FAQs

PRIVACY POLICY

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Your contact and course details are 100% secure and confidential with us. We use your information only to enhance your user experience and to send you education-related information only.

Each day, we collect vast amounts of information through our services, websites, mobile application and other forms of interactive features owned by TutorOpedia, this data also regulates and solves disputes, pursue legitimate business activities, and make lawful decisions. We take all the necessary legal steps to ensure that your information is stored, treated, and kept secured in conformity with this privacy policy.

When you create a user account and/or profile, TutorOpedia collects useful information such as your username, password, name, email address, contact number, and geographic related details. You may also be required to provide similar details when you wish to enquire about our services or your order.

We acknowledge your concern regarding your privacy while using our services. TutorOpedia has described the privacy policy to ensure the safety of your personal information. Other notable points are as follows:

• All user information is kept confidential within the company. These details are not disclosed to any third parties.
• Your personal information is used primarily for communication regarding your online classes booked with us and to keep you updated with the latest developments in the scope of our service. All other purposes have been listed in the previous section.
• We do not share your details with the experts (tutors) and vice versa. It is to ensure that privacy of clients as well as experts remains confidential. We can get you connected with an expert to enable clarifications regarding your order but we will not allow an exchange of contact details between any parties.
• The tutoring solutions provided to you are not used for any other purpose and shall be stored on our database for a minimum period of three months.
• Payment information related to debit/credit cards while making any transactions on our services is kept confidential. We ensure 100% compliance with legal obligations and use payment gateways that are bona fide and verified by, as per the statutory laws that govern internet payments. When you make an online payment to purchase our services, we do not have access to any of your bank or card related information that you input while processing the payment.
• In case of any conflicts/claims regarding the order, we might have to communicate the details to our payment partners for resolving the issue. It doesn’t amount to a breach of your privacy as it is a legal procedure which must be followed in case of any disagreement over the service provided.
• While purchasing our services, you will be deemed to understand and agree to our privacy policy.

All the user information is kept private and confidential within the digital premise of the company. We use it only for a variety of business purposes which help us analyse and improve the services to our legitimate interests. This includes but is not limited to:

• Information and profile management.
• Communicating with you about the discounts, offers, and coupons on our services.
• Processing your payment and financial information when you purchase one or more services.
• Providing updates on your account, our services, and changes in the company’s policies.
• Inviting you to register for events and seminars.
• Enhancing an existing or for developing a new service.
• Maximizing the desired quality output of the internal teams.
• Ensuring your identity is safe and preventing fraud.
• Providing you with after-sales services.
• Conducting surveys and taking feedback from you.
• Displaying feedback and testimonials on our services along with your name after taking consent.
• Offering contests such as sweepstakes and other promotions where you possibly need to register.
• If you choose to participate, you might also need to provide additional information apart from your name, email, and phone number. We will use this data to provide you with personalised services in the future.

If you wish to opt-out from our services, newsletter, emails, notifications or would like to close your user account, please do write to us help@tutoropedia.com from your registered email. Our privacy policy is revised periodically at our sole discretion and we are not liable to update you with regular updates. We advise you to visit this page often for any updates on our policies.

CANCELLATION POLICY

All Cancellation requests will be processed and resolved by us as per the below-given terms and conditions:

(2.1) All users/customers can raise your cancellation request to a maximum of 24 hours after placing your order. Beyond which no cancellation request will be entertained. Kindly note to send us your cancellation requests at help@tutoropedia.com from your registered email id.

(2.2) In case your booked time slot is within 72 hours of placing your order, such orders are classified as urgent sessions and we don’t entertain cancellation requests for the same. The tutors are immediately assigned and paid upfront for such orders. However, you can contact customer support to reschedule your online class.

(2.4) If you raise your cancellation request after 180 minutes (3hours) and up to a maximum of 24 hours of placing your order, we will process the cancellation request with a deduction of 15% of your order value. The due deductions are levied against the operational costs and expert fees.

(2.5) No Cancellation requests will be entertained once 24 hours have passed after placing the order.

Refund Policy

We will promptly resolve all refund requests as per the given terms and conditions

3.1 – Duplicate/Multiple Payment Made

In case you have paid more than once for a same order, we request you to send us the transaction details of both pay outs at help@tutoropedia.com. Our customer support team will evaluate the case and if duplicate payment has been received by us, we will refund the same within 2-3 business days of the refund approval.

3.2 – Unavailability of Tutor

A scenario such as this is highly unlikely. Even if such a case occurs where the expert is not available to help you at your booked time slot, you will have the option to reschedule your class or request for a full refund of the amount paid by you. Kindly note that once your refund request is approved, it may take 3-4 business days to process the transfer.

3.3 – Service Quality related Grievances

Online Tutoring is a subjective service and our experts try to help you with the best of their knowledge, efforts and references so you can effectively comprehend the learning outcomes of your study material. However, to achieve good grades your diligence is the most important factor.

In case you are not satisfied with the service/guidance provided by the tutor, please mail us your concerns in detail at help@tutoropedia.com. Such cases, where the services/online class / session has been completed will not be entertained for refunds or cancellations. The Customer Service team may reject your request or resolve it with an additional session; if your concerns are found to be genuine but in any case the management decision will be final in such case scenarios.

Important Note:

Online Tutoring and Academic Research Assistance is a subjective service and our experts try to help you with the best of their knowledge, efforts and references, so you can effectively comprehend the learning outcomes of your study material. However, to achieve good grades your diligence is the most important factor.

SERVICE DELIVERY AGREEMENT

4.1 Once you have booked and paid for a tuition slot, we will facilitate your session on Zoom / Google Meet / Skype Video or any other video conferencing applications. You will be provided with a user id and password to login to the application and attend tuition session at your booked time slot.

4.2 The sessions between users and tutors are recorded and kept in our database up to 3 months of using the service. The recorded session and the invoice given by us will stand as the final proof of delivery of our services. We are not liable to process or entertain any refund request if you have completed the tuition session. All chargeback requests after the tutor session has been completed will be considered as malafide requests and will NOT be entertained for Refund or Reschedule requests.

4.3 On completion of your session, we send users a feedback form to which they are mandated to fill and submit. Our service delivery agreement is restricted to our tutors diligently providing the academic sessions during your booked slot with an additional doubt clearance session of only 15 minutes for every hour of online tuition session booked by a user. We are fully committed to provide our users with the best education services. In case of any concerns regarding the quality of the mentoring received by you, kindly email your concerns in detail at help@tutoropedia.com or through the feedback form sent on your registered email id.

Important Note:

Users can reschedule their online tuition session by informing us at least 24 hours prior to their booked time slot. The request to reschedule your session must be sent on help@tutoropedia.com from your registered email id. In case, due to any unforeseen circumstances you are unable to attend your class and not able to inform us, we will promptly reschedule the same as per the next convenient availability of your chosen tutor. However, such requests will NOT be entertained as refund requests.

ACADEMIC INTEGRITY

It is our moral imperative to facilitate learning through ethical means and we have zero tolerance to misuse of our material.

We believe that learning should not feel burdensome rather interactive and interesting! With this as our core mission, we endeavour to help students in their academic pursuits. Our tutors perform painstaking research to put together well-informed resources that students can use for reference. Having said that, we do not encourage shortcuts!

In fact, through our online academic mentoring and course materials, we prompt students to adopt a conscientious and critical approach towards learning. We strongly denounce the use of our material to compile duplicate, copy-pasted and paraphrased submissions. Our objective is to help students attain a clearer understanding of complex subjects. We expect students to arrive at their unique conjectures after an intent study of our material. By no means do we support the students presenting our work as their own.

We aim to foster a curious learning temperament with our compelling and thought-provoking study material.

Our subject matter experts roll out verifiable empirical data from books, gazettes, academic discourse forums, institutional reports, and other high-brow sources.

We make a diligent effort to collate original, descriptive and informative resources for students. We expect students and individuals who use our portal to follow the same ethical code of conduct.

We are committed to our mission of helping students learn and master complex doctrines by simplifying the research process. We are also equally committed to protecting our work from misrepresentation and duplication.

We follow a high moral code of integrity and expect our users to act with the same propriety. We shall take appropriate action against anyone who is found to be indulging in plagiarism, copyright infringement or unauthorized reproduction of our study material. TutorOpedia does not support or tolerate the use of its material in producing duplicate facsimiles such as:

• Copying study materials in part or whole for academic submissions and homework papers.
• Publishing or broadcasting any of the copyrighted work.
• Using our study material for any purpose other than gaining conceptual clarity and knowledge.
• Presenting any parts of our study materials as your original work to any institution.

Any person found to be violating our Academic Code of honour will be barred from using our services. By agreeing to our terms and conditions, you shall be bound by our terms of use, Intellectual Property Rights policy and ethical code of honour. Our policies are in strict adherence to the Digital Millennium Copyright Act (DMCA).

Our Commitment against Academic misconduct:

We believe in the sanctity of education and stand resolutely against any kind of academic wrongdoings. Any violation of our Academic Code of honour shall be met with stringent action. We also clearly enunciate that all our academic work is strictly meant for drawing inference and attaining greater conceptual clarity. We act firmly with penal action against any person found to be misusing our copyrighted work.

We shall not stand for any kind of contravention or infringement to our code of ethics. As an organization, we follow the highest ethical standards. Any transgression from our code of honour shall be dealt with severity. Our researchers put together thoroughly scrutinized resources to provide valuable academic assistance to students. We intend to help them excel at university education without having to pay for expensive tutoring.

trongly believing in our values of equity and trust, we supply high-quality educational solutions to students to make learning easier and expedient. We trust them to use our resources ethically and in compliance with our Academic policies. The students are also responsible for complying with the code of ethics prescribed by their institutions.

Strict adherence to standard ethical practices

Through our educational resources, we reiterate our firm stand against academic misconduct. All ideas presented in our study materials are the original work of our writers. We have the requisite copyrights for their work. As and when the work of other authors is presented in our study material, we provide the due accreditation with proper citations and annotations. We acknowledge and accept the ethical responsibility to maintain honesty and transparency while referring to the work of other authors.

Compliance with agreed scholarly conventions:

• We adhere to the established ethical practice of referring solely to highly reputable and trustworthy sources of information for procuring our particulars.
• Our work is replete with accurate facts and figures.
• We sternly reject any dubious or unverifiable sources during tutoring the scholars.
• We lay great emphasis on the quality of resources used for compiling our study material and we do not refer to any second-rate material.
• Our data is collated from only high-brow sources such as the works of renowned authors, institutional records, and reports of think tanks and policy-making institutions.
• We also provide full acknowledgement to the authors, creators and owners of the original work that we use for reference purposes.
• All our academic work goes through high levels of scrutiny. Our study resources are fact-checked, expertly proofread and ruthlessly edited before being passed on to students.

In sync with anti-plagiarism Standards

As a corroboration of our commitment to quality, we provide turn it in reports to students along with our study resources. We have zero-tolerance to plagiarism and all our writers are expected to follow high standards of creative integrity. We are in keeping with the universally accepted standards of text-matching and proofreading to detect plagiarism, copyright infringement and misrepresentation of facts.
For any further queries in this regard, please feel free to connect with us at help@tutoropedia.com