PRIVACY POLICY

We do not Sell or Share Your Info to Any Third Party or Marketing Agency. This is our solemn promise.

You can opt-out from our mailing list at any time by simply sending an unsubscribe request to help@tutoropedia.com
Your contact and course details are 100% secure and confidential with us. We use your information only to enhance your user experience and to send you education-related information only.

Each day, we collect vast amounts of information through our services, websites, mobile application and other forms of interactive features owned by TutorOpedia, this data also regulates and solves disputes, pursue legitimate business activities, and make lawful decisions. We take all the necessary legal steps to ensure that your information is stored, treated, and kept secured in conformity with this privacy policy.

When you create a user account and/or profile, TutorOpedia collects useful information such as your username, password, name, email address, contact number, and geographic related details. You may also be required to provide similar details when you wish to enquire about our services or your order.

We acknowledge your concern regarding your privacy while using our services. TutorOpedia has described the privacy policy to ensure the safety of your personal information. Other notable points are as follows:

  • All user information is kept confidential within the company. These details are not disclosed to any third parties.
  • Your personal information is used primarily for communication regarding your online classes booked with us and to keep you updated with the latest developments in the scope of our service. All other purposes have been listed in the previous section.
  • We do not share your details with the experts (tutors) and vice versa. It is to ensure that privacy of clients as well as experts remains confidential. We can get you connected with an expert to enable clarifications regarding your order but we will not allow an exchange of contact details between any parties.
  • The tutoring solutions provided to you are not used for any other purpose and shall be stored on our database for a minimum period of three months.
  • Payment information related to debit/credit cards while making any transactions on our services is kept confidential. We ensure 100% compliance with legal obligations and use payment gateways that are bona fide and verified by, as per the statutory laws that govern internet payments. When you make an online payment to purchase our services, we do not have access to any of your bank or card related information that you input while processing the payment.
  • In case of any conflicts/claims regarding the order, we might have to communicate the details to our payment partners for resolving the issue. It doesn’t amount to a breach of your privacy as it is a legal procedure which must be followed in case of any disagreement over the service provided.
  • While purchasing our services, you will be deemed to understand and agree to our privacy policy.

All the user information is kept private and confidential within the digital premise of the company. We use it only for a variety of business purposes which help us analyse and improve the services to our legitimate interests. This includes but is not limited to:

  • Information and profile management.
  • Communicating with you about the discounts, offers, and coupons on our services.
  • Processing your payment and financial information when you purchase one or more services.
  • Providing updates on your account, our services, and changes in the company’s policies.
  • Inviting you to register for events and seminars.
  • Enhancing an existing or for developing a new service.
  • Maximizing the desired quality output of the internal teams.
  • Ensuring your identity is safe and preventing fraud.
  • Providing you with after-sales services.
  • Conducting surveys and taking feedback from you.
  • Displaying feedback and testimonials on our services along with your name after taking consent.
  • Offering contests such as sweepstakes and other promotions where you possibly need to register.
  • If you choose to participate, you might also need to provide additional information apart from your name, email, and phone number. We will use this data to provide you with personalised services in the future.

Learning Material shared during online classes and the recordings of learning sessions between TutorOpedia Experts and Users will be deemed as intellectual property of TutorOpedia ( Digiversal Consultants Pvt Ltd). The said content may be used for training, product development and marketing purposes.

If you wish to opt-out from our services, newsletter, emails, notifications or would like to close your user account, please do write to us help@tutoropedia.com from your registered email. Our privacy policy is revised periodically at our sole discretion and we are not liable to update you with regular updates. We advise you to visit this page often for any updates on our policies.

F.A.Qs View All

To avail online tuition services, please register and submit your details at www.tutoropedia.com. Once you have chosen your study level, subject, tutor, and booked a time slot, when you want to attend the learning session, you will be asked to review your order and make payments. Thereafter, we will send you a video link prior to your chosen time slot, where you can experience superlative online learning sessions with your chosen mentors.
Yes, you can attend the online learning sessions via ZOOM, SKYPE Video and Google Meet applications.
You can contact 24x7 Live Student Support Teams through multiple mediums as listed below:
Yes, you can reschedule your class by informing us at least 24 hours prior to your booked time slot. Please mail your reschedule requests at contact@tutoropedia.com
In case you were not able to attend your class at the booked time slot; don’t worry. Mail us your concern at contact@tutoropedia.com and our customer support team will promptly resolve the issue by rescheduling the class. However, the class will be rescheduled at the next convenient and available time of the tutor.
The refund and cancellation policy of Tuturopedia is in compliant with the best industry standards and curated to enable a brilliant user experience. Kindly visit below links to know more: Refund and Cancellation Policy
You will need a laptop/desktop and an internet connection. The classes are conducted via video conferencing applications such as Zoom, Skype Video and Google Meet. Please make sure that the microphone of your system is working. Web Cam is recommended for interactive sessions but not essential.
No. Currently, we offer online learning sessions only for university students (Graduate, Post Graduate and PhD level courses).